How do I place an order?

All of our products can be bought directly online via our Shop. For large-scale orders and custom configurations please email [email protected].

Is it possible to make a custom order?

You can customise elements such as finish and drop height for every state at our online Shop. For large-scale orders or further customisations, please get in touch with one of the team [email protected]

How long is your lead time?

Most of our products will be with you between 4 to 6 weeks from placing your order, and we do have a few products that we keep in stock. Head over to the relevant product page on our Shop to find out an up-to-date lead time. If you urgently need a product sooner than this, get in touch with one of the team and we will do our best to meet your deadline – [email protected]

Is it possible to see the products in person before ordering?

We have several products from the collection on display in our London studio where one of the team would be happy to show you around. Equally we can offer virtual appointments if this is more convenient for you. Please get in touch to organise your appointment [email protected]

Can I get an update on the progress of an existing order?

One of our team would be happy to help with an updated arrival date of your existing order. Please email or call,  quoting your order number to find out more.

How do I register for a trade account?

Trade account applications can be filled out online here

Once you have submitted your application, one of the team will come back to you within 24 hours to confirm your application’s status.

Are your products UL listed?

We are currently in the process of getting our products UL listed. If you have urgently need a product to be UL listed, please get in touch at [email protected] and we will do our best to help.

Are your products CE approved?

Yes, all of our products are CE approved.

How are your pieces installed?

Installation guides are provided for each product. A qualified electrician should easily be able to install the piece. If you have any questions, don’t hesitate to get in touch at [email protected]

Where are your products made?

All of our metal components are machined in-house at our London workshops and the glass is made in the Czech Republic, the global capital of glass blowing.

Every product is assembled in our London and Hertfordshire workshops.

How sustainable are your products?

Our products are designed with sustainability at the front of our minds. Every product is made by using ethically-sourced raw materials and designed to the highest quality to last for a lifetime.

What is your packaging made of?

We are committed to minimising the use of plastic. Our packaging is predominantly made of FSC-certified wood and cardboard.

Do you accept returns?

We offer a 14 day return or exchange policy. Contact [email protected] quoting your order number to organise your return. For custom products unfortunately we cannot accept returns, please speak to the team [email protected] to find out your options. Read our full returns policy here.

Can you ship internationally?

Yes, we ship our products to all around the world directly from our London workshops.

Do you have any dealers?

We are currently looking to expand our dealer network around the world. If you are interested in representing Empty State, please email [email protected].